What Is Outsourced IT Support?

Brandserves IT Service – IT Support London provides outsourced IT Support for businesses that want seamless tech operations at their fingertips without the burden of building their own IT team. Outsourcing your IT support services means that you get to focus on growing your business while we do what we do best. We handle all the technical IT aspects of your business, including providing the manpower and equipment needed for your unique requirements.

Shifting to Our Outsourced IT Support

What comes with our outsourcing services depends on your specific requirements and your budget. We understand that every business is unique, so we prefer to create tailor-made packages for each client to increase their productivity, enhance their cybersecurity, and prepare them for this increasingly highly technical world. Regardless of whether you’re currently working with another outsourced team or have been using your own in-house support, making the switch to our services is a seamless process. We stick to our commitment to helping you improve your productivity, and that begins even as you transition to our team. Our on-boarding services include email migration, physical installation of hardware, preparation of onsite and remote technicians, and briefings and trainings. We also set up user accounts, networks, and passwords. All of this is done while ensuring that there is little to no disruption to your day-to-day operations.

Benefits of Outsourcing IT Support

How can outsourcing your IT support to Nigeria IT Service – IT Support London be beneficial to your business? Here are a few of the advantages of doing so:

Reduced labour costs

Hiring your own IT personnel can cost a great deal of time and money. The hiring and training process alone involves a huge investment of cash. And then there’s the cost of their benefits and the other perks that employers usually provide to motivate staff to work harder and perform better – add all that up and it’s a heavy financial burden to bear.
With our outsourced IT services on your side, that burden is transferred to us. We already have personnel who are trained in the best practices ready to be deployed or assigned to your account. Regardless of the kind of IT professional you need, we have someone ready to report for work. This makes outsourced IT support costs lower than any other option.

Reduced infrastructure costs

It’s no secret that the equipment needed to set up a complete IT department costs a great deal too. The servers alone cost a fortune, not to mention the expense of setting up an entire network. It’s not just about buying a bunch of computers. In today’s setting, a single setback caused by ineffective or non-operational equipment can cost you a lot.
With outsourced IT support services, there’s no need for you to worry about setting all this up. We take care of the software and hardware needed to support your business. You don’t even need to worry about the regular maintenance required – we also have that covered.

Business continuity

Most of the time, when one part of a business experiences a hiccup, other parts are affected too. But that doesn’t happen when you have outsourced IT support.
Because we’re built to offer uninterrupted support regardless of the circumstances, we have backup plans in place for every imaginable mishap that could happen. From a key member of the team leaving to having technical problems with a piece of equipment, we have layers of protection ready to be deployed to ensure that our business – and yours - continues seamlessly, no matter what challenges are faced.

Meant for scalability

Is your business expanding? If you have an in-house IT team, this typically means that you have to expand your infrastructure as well, not to mention recruiting new personnel. Not only is this time-consuming; it will once again require a fair amount of investment on your part. With an outsourced team, we can add personnel and equipment as and when needed at a fraction of the cost. What if you’re planning on downscaling or hiving off a part of your business? The same concept applies. There’s no need for you to worry about severance packages for employees or getting rid of part of your current setup. Simply let us know your new requirements and we can scale our services back to suit your new situation.

Improved security

It takes highly advanced skills and knowledge to protect a business in this era where there are so many risks involved in being dependent on technology. But technology is a must if you want to succeed in any field, so the next best step you can take is to ensure that you’re fully protected.
With our vast experience in protecting ourselves and other businesses from potential risks, we know where cybercriminals attack and how they do it. We have every possible security measure in place to protect you from data breaches, identity theft, and other similar threats.

Disaster recovery

No matter how careful you are, there will be times when the unexpected happens. There are plenty of things that are out of our control that could hamper continuous business operations. When something like this happens, it can be tough to recover.
The good thing about being experienced in this field is that we know exactly how to recover after any form of disaster or business disruption. We have protocols in place that allow us to get back on track without fear of losing data or suffering from extended delays in getting back online.

Staying updated

Especially if your business is not involved in the tech field, it can be an additional burden on you to stay updated on current trends, threats, and other relevant information that could take your IT team to the next level.
Because we live and breathe technology, staying updated is part of our lifestyle. We ensure that the service you receive is top-notch, up-to-date, and fully relevant, all the time.

Focus on your expertise

The biggest benefit of outsourcing your IT support is the fact that it gives you space to do what you do best – carry on with your day-to-day business. There’s no need for you to add the complexities of the technical side of your business to the many hats you wear. You can focus on things that really matter, like building relationships with your own clients and employees, and achieving your goals.

If you need outsourced IT support in the Nigeria, you’ve come to the right place. Browse our website, then contact Brandserves IT Service - IT Support Abuja on 020 3034 1059 and let us know what your requirements are. We’re always ready to put our teams to work to meet your unique IT support needs.

Benefits Of Getting IT Support From Outsourcing Companies

By outsourcing labour to an IT company or freelance IT experts, companies can enjoy the following benefits:

It limits IT costs

By outsourcing, you only have to pay for the solutions you need, when you need them. This can help you plan and maximise your company’s budget more effectively.

Saves time, effort, and money

Hiring, training, and maintaining IT staff can be very time-consuming, difficult, and expensive. By choosing to outsource, you can work with people who are already skilled in their field, and at a lower cost.

They quickly implement new technology

Experienced IT companies will already have access to the latest technology and resources needed for their work, and they will be more than happy to share these with you if you hire them.

It helps you focus on your core business

Because IT-related operations and decisions are entrusted to the outsourced company, the only thing your company has to do is focus on your core business goals, maximising productivity.

How To Hire The Best IT Support For Your Business

 There are various approaches to hiring affordable IT support. Here are the two most common ones:

Product-specific and one-off IT support

If you operate a small business with limited staff, it may be advantageous to hire product-specific or one-off IT services rather than a full-service IT outsourcing company. “Software as a service” or SaaS products are affordable for small businesses, and these often already come with a subscription plan that includes professional-grade technical support. The same is true for leased hardware. If your business rarely needs technical advice and assistance, these types of IT support will suffice. They are also more affordable than working with a full-service company, which is good for businesses with smaller budgets.

Full-service remote IT support or IT project management

For large-scale businesses that employ a wide range of software and equipment, hiring full-service IT support is the best choice. Having full-service IT support gives you a one-stop solution for all the technical problems your business faces. Aside from day-to-day maintenance and support, these companies can handle large-scale IT project management as well.

Things To Consider When You Outsource IT Support

IT agency has its pros and cons. Depending on the kind of support you need and how often you need it, outsourcing can be advantageous to your business. Before hiring outsourced IT support in Nigeria, you need to consider these factors first:

1: Quality

You should first identify the quality of the company that you will outsource from. If you think that your current IT support team isn’t functioning as well as it should, it makes sense to ensure you’ll be working with a company that can do a better job.

2: Communication

When hiring outsourced desktop support, work with a company that can communicate effectively with you, using as little technical jargon as possible.

3: Staff morale

Before you outsource part of your IT support, make sure that your in-house staff knows the reasons behind the move. They may worry that they could be replaced sooner or later. The more they understand the motivation behind the change, the better it will be for their morale. If you’re looking for the best Nigeria outsourced IT support, get in touch with us today!

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Client Testimonials

“Brandserves IT Service have proven to be efficient, professional, attentive and friendly. Our calls are always returned promptly and problems dealt with swiftly. All round, we get an excellent level of service and would recommend Brandserves IT Service to any business looking for excellent IT Support cover at reasonable prices.”
Ogundele Daniel
MD, BananaGold Consulting Limited